The ServiceMinder Blog

Insights for franchise leaders

Practical advice on growing your franchise, managing field operations, and getting more from your technology.

All Field Productivity Franchise Community Franchise Operations Marketing & Leads Partner Integrations Payments & Billing Platform Updates Sales & Proposals

Franchise Operations

How ServiceMinder Enhances the Customer Experience

Convenience is everything in customer service. Consumers expect instant engagement — whether that’s 24/7 answering, real-time messaging, or text updates on their appointment. A great franchise operations platform doesn’t just streamline internal workflows; it also enhances the experience your customers have with your brand. Here’s how ServiceMinder does both. Communication That Keeps Up The most-used […]

June 26, 2024 3 min read

Platform Updates

Revolutionizing Service Brand Communications: The Power of Two-Way Texting

We all know convenience is key to optimal customer service and experience. Consumers have become accustomed to instant engagement and satisfaction, whether it’s 24/7 answer services, instant web messaging, and of course, texting. Two-way texting has become crucial for service-based franchises due to their nomadic and “on-the-go” workflow. As the award-winning solution for managing and […]

April 23, 2024 4 min read

Franchise Community

Meet the Founder: John Keene

If you’re in franchising, I’m sure you’ve heard of ServiceMinder by now—either what we do or a warning about our relentless dad jokes. Hopefully, you’ve heard that since we’re the award-winning platform for managing and operating home service brands, the corny jokes are bearable. If you’re familiar with ServiceMinder, you might know a thing or […]

February 27, 2024 2 min read

Partner Integrations

Fleet Management for Home Service Franchises: ServiceMinder + Zubie

Managing a fleet of work vans and service agents is one of the more tedious parts of running a home services franchise. Knowing where your drivers are, whether they’re on time, and how the vehicles are holding up requires data that most scheduling tools don’t provide. That’s why ServiceMinder integrates with Zubie, a fleet management […]

November 8, 2023 2 min read

Franchise Community

Awards & Recognition

ServiceMinder has been recognized by Entrepreneur Media as a Top Franchise Supplier six times — most recently earning the #1 spot in the “other technology” category. How the Ranking Works Every year, Entrepreneur Media surveys more than 750 franchisors to find out which suppliers deliver the most value to their franchise systems. The survey covers […]

September 26, 2023 2 min read

Franchise Operations

Best Practices for Optimizing Franchise Operations

Implementing new technology across a franchise system is one of the hardest things a franchisor can do. People resist change — but they also don’t like losing money. If your operations aren’t improving, they’re falling behind. From years of experience working with franchise brands, we’ve refined a four-step framework for optimizing operations when you’re evaluating […]

August 17, 2023 3 min read

Marketing & Leads

How to Target Leads with Ease: Home Services Edition

After more than a decade supporting home services franchises, we’ve refined a straightforward approach to targeting leads without adding extra steps to your team’s daily workflow. The key: using your scheduling and contact data to drive smarter, more automated marketing. GeoZones ServiceMinder’s GeoZone feature lets you define service territories by zip code, city, or any […]

July 25, 2023 2 min read

Franchise Operations

The Secret to Elevating Your Remodeling Brand

Like any franchise, there can be hurdles within your workflow. Whether hurdles are small or large, it’s safe to say it’s costing you time or money. As home service suppliers for 12 years, we’ve perfected our solution to eliminate hurdles and common challenges for remodeling brands through innovation and automation. Who is serviceminder serviceminder is […]

May 9, 2023 3 min read

Platform Updates

Run Your Franchise from Your Phone

Life gets busy when you’re running a franchise. Between the field, conferences, family obligations, and everything in between, you’re not always near your desk. But the business doesn’t stop just because you stepped away. That’s why the ServiceMinder mobile app lets you access your brand’s data anytime, anywhere. Whether you’re a franchisor, franchisee, or service […]

March 21, 2023 2 min read

Franchise Operations

How to Empower Your Franchisees with the Right Technology

Every franchisor shares the same goal: grow revenue and expand the brand. But that can’t happen without a strong group of franchisees who are equipped to operate independently — without constant hand-holding or micromanagement. The right technology empowers franchisees to handle their daily operations confidently while keeping the franchisor in the loop. Here’s how ServiceMinder […]

February 20, 2023 3 min read