The ServiceMinder Blog

Insights for franchise leaders

Practical advice on growing your franchise, managing field operations, and getting more from your technology.

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Field Productivity

How to Choose a CRM System for Small Business in 6 Steps [+ A Checklist]

CRM stands for Customer Relationship Management and refers to the technology, primarily software, used for managing and supporting customer relationships across the entire customer lifecycle. Cloud technology has enabled CRM vendors to deliver comprehensive cloud-based CRM software solutions that utilize the internet’s power as a unified business platform. Choosing a CRM for a small business […]

December 8, 2021 10 min read

Field Productivity

9 Benefits of Using Field Service Management Software

Field management is the management of a company’s resources employed at or en route to the property of clients, as opposed to company property. It involves scheduling work orders, dispatching technicians, tracking labor hours and jobs status, as well as invoicing. Common examples of field service businesses include repair and maintenance, customer support, inspections, and […]

November 18, 2021 7 min read

Field Productivity

9 Benefits of Using Dispatch Software for Your Company

Dispatch scheduling software is an increasingly popular asset of a well-running field service business. With so many moving parts of your field service business to oversee, implementing automated dispatch software can make a significant difference to your company’s processes. Free up the time your team typically spends on tracking vehicles, optimizing routes, communicating with employees, […]

August 11, 2021 5 min read

Field Productivity

Most Important Field Service Management Metrics to Track

Leaders in the field service industry have one thing in common: they consistently track key performance indicators (KPIs) to help drive the strategy behind their business. KPIs track specific metrics that are predetermined based on the data you want to collect. In field service industries, KPIs are usually used to improve daily workflow and to […]

May 6, 2021 9 min read

Field Productivity

How to Attract and Manage Field Service Contractors

To run a successful field management business, you’ll need to hire qualified candidates to represent your brand in the field. For some business owners, this task alone can be overwhelming and tedious, as resources in several growing industries are scarce. As a result, some franchise business plans today are driven by the mindset of increasing […]

May 6, 2021 10 min read

Field Productivity

How to Grow Your Field Service Franchise

Running a home services franchise means juggling a lot of moving parts — bookings, dispatching, customer communication, and field crew management. Growing consistently on top of all that takes the right strategy. Here are five practical ways to drive growth for your field service franchise. 1. Try New Marketing Approaches One of the easiest ways […]

April 19, 2021 3 min read

Field Productivity

6 Ways to Improve Your Field Service Franchise Operations

Running a field service franchise means managing a lot of moving parts — and the pressure to operate efficiently never lets up. Whether you’re looking to tighten processes, improve team performance, or invest in better tools, here are six practical ways to level up your franchise operations. 1. Define Your Goals You can’t improve what […]

April 16, 2021 3 min read

Field Productivity

What Is Field Service Management (FSM) Software?

With over 20 million field service technicians throughout the world, it’s safe to say these types of industries aren’t going away any time soon. Running this type of business on your own can be equal parts challenging and rewarding. But what if there were a field services app or some sort of field service manager […]

April 15, 2021 10 min read

Field Productivity

How to Choose Field Service Management Software for Your Franchise

Choosing business management software for your franchise is one of the most consequential decisions you’ll make. The right platform streamlines operations and drives revenue. The wrong one adds complexity, wastes money, and frustrates your team. Here’s a practical guide to making the right choice. Why It Matters As your franchise grows, you need software that […]

April 9, 2021 3 min read

Field Productivity

A Picture Is Worth a Thousand Words

Ever had a customer call with a problem you’re pretty sure you can handle — but it’s hard to tell from their description alone? They want it fixed. You need to make sure you can price it right or even commit to doing the work. Sometimes words just aren’t enough. The Problem with Email and […]

May 17, 2016 2 min read