The ServiceMinder Blog

Insights for franchise leaders

Practical advice on growing your franchise, managing field operations, and getting more from your technology.

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Platform Updates

New Year, New Look: Meet NeoLight

2026 is shaping up to be an exciting year with ServiceMinder, and we’re kicking it off with something we think you’re going to love: NeoLight, our redesigned user experience that brings a modern look and feel to the platform you rely on every day. NeoLight delivers faster load times, cleaner navigation, and a more intuitive […]

January 6, 2026 4 min read

Platform Updates

Revolutionizing Service Brand Communications: The Power of Two-Way Texting

We all know convenience is key to optimal customer service and experience. Consumers have become accustomed to instant engagement and satisfaction, whether it’s 24/7 answer services, instant web messaging, and of course, texting. Two-way texting has become crucial for service-based franchises due to their nomadic and “on-the-go” workflow. As the award-winning solution for managing and […]

April 23, 2024 4 min read

Platform Updates

Run Your Franchise from Your Phone

Life gets busy when you’re running a franchise. Between the field, conferences, family obligations, and everything in between, you’re not always near your desk. But the business doesn’t stop just because you stepped away. That’s why the ServiceMinder mobile app lets you access your brand’s data anytime, anywhere. Whether you’re a franchisor, franchisee, or service […]

March 21, 2023 2 min read